How is Navix different from other lead-detection tools? +
Most tools in this category detect mentions and stop there — they're built for SaaS founders who already know how to convert a Reddit reply into a customer. Navix is built specifically for service businesses (IT, web, accounting, marketing, trades, coaching, property management, recruiting) and tracks the full sales journey — first comment, follow-up, DM, discovery call, close — in one pipeline. We also ship pre-built keyword libraries for 8 service verticals so you don't start with a blank box, and a 60-minute concierge onboarding call where we tune everything for you. Built by a 15-year IT services veteran who runs an MSP — meaning the workflow was battle-tested on real service-business clients before it became a product.
What service types does Navix work for? +
Any service business where people search for help online before hiring. We have 8 pre-built keyword libraries: IT/MSP, trades & home services, web design & development, coaching & consulting, property management, accounting & bookkeeping, marketing agencies, and recruiting & staffing. Custom verticals (photography, freight, legal, healthcare, fitness, cleaning, education, real estate agents, and any other service business) are built live in your 60-minute onboarding call — included with Growth and Agency plans.
Does Navix post replies automatically? +
No — intentionally. Navix drafts replies in your voice. You review in 30 seconds and post manually. This keeps replies authentic and avoids the 70-90% ban rate of automated Reddit/Facebook accounts. Trust builds naturally — no spam, no bots.
What countries does Navix support? +
Navix works globally for English-speaking markets — AU, CA, US, UK, NZ, Singapore, Ireland, Philippines, South Africa, and more. Keyword libraries can be tuned for local terms (e.g., "BAS lodgement" for AU accounting, "MDM" for Australian MSPs).
How quickly should I expect results? +
Realistic expectations: First 1-3 qualified leads within 7 days. Most pilot users see their first booked discovery call within 14-21 days. The trust ladder works — but it requires consistent reply posting (3-5 replies per week minimum). Customers who reply less than once per week see less than half the conversion rate.
What does the $99 setup fee cover? +
A 60-minute onboarding call where we (1) build your custom keyword library together, (2) configure your trust ladder rules and reply tone, (3) connect your platforms and set up alert routing, and (4) review your first 10 leads live. This is concierge-level setup — most competitors give you a blank dashboard.
Who built this? +
John Mark Pagaling — 15+ years building IT systems for companies across the US, Australia, and Canada (Nabis, Allianz, Adtorqueedge, SiteTechnology). Based in the Philippines. Navix grew out of the lead detection workflows used internally at his MSP, Clarivex, before being productized.